When will my order ship?
Orders ship out of our Ohio warehouse Monday through Friday. Orders placed before 12 noon will ship out that same business day. Orders placed after 12 noon will ship out the next business day. Please note: orders placed on Friday after 12 noon will not be processed until the following Monday.
What countries do you ship to?
We currently ship to the domestic United States and Canada. International shipments, as well as shipments to Alaska, Hawaii and Puerto Rico, are not yet supported.
When will my order arrive?
In-stock items typically arrive 3-4 business days after they ship.
Can I track my order?
Yes. Once your order is shipped, you will receive an email with tracking information.
How much does it cost to ship my order in the United States?
Genuine Innovations offers FREE US Standard shipping on orders over $30. This discount will be applied automatically to all applicable orders. For order less than $30, the following rates apply:
- Standard ground shipping (Typically arrives in 3-4 business days): $8.00
Why can I only select ground shipping for my order?
Genuine Innovations’ products contain CO2. CO2 is a restricted product that cannot be shipped by air. These shipping restrictions mean that ground shipping is your only option when purchasing Genuine Innovations products.
Can I combine two orders?
It depends on when the order was placed. Please contact us at 888-457-5463 to inquire about combining two orders.
Can you split an order and ship it to multiple locations?
Unfortunately, we cannot ship to multiple locations at this time.
Can I change my shipping address on a recently placed order?
Once the order has been processed, the shipping address cannot be changed. Please contact us at 888-457-5463 to see if your order has been processed.
What if my item arrives damaged?
Please visit our Returns & Exchanges help section for more information about damaged products.