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FAQ

Orders

How can I place an order?
You can place an order online at shop.genuineinnovations.com or over the phone at 888-457-5463.


What payment types do you support?
We currently support all major credit cards, including Visa, Mastercard, Discover and American Express. We do not accept PayPal, Bitcoin, cash, mail orders or purchase orders.


How do I know if the product I want is in stock?
If the product displays the option to Add to Cart, then the product is in stock. If a product is not available to purchase online, the product page will say Available In-Store Only and you will not be able to add it to your shopping cart.


How do your discount codes work?
If you have an applicable discount code, simply enter it into the discount code field in the checkout screen and hit apply. Some discounts, such as free shipping on orders of $30+ are applied automatically and do not require a discount code. Discount codes do not stack (one per order).


Can I make changes or cancel my order?
It depends. We work hard to process our orders and get them out the door to you as quickly as possible. Once the order reaches the processing stage, it cannot be changed. Please contact us at 888-457-5463 to inquire about whether you are within the timeframe to change or cancel an order.

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