Returns & Exchanges
Can I return a product?
We accept returns within 90 days of purchase. We only accept returns for items placed through our online website. Products purchased in store need to be returned to that store. Items must be in original condition, including packaging, in order to be returned. If Genuine Innovations made an error, we will send you a pre-paid shipping label to cover the return shipping costs. If the return is not due to our error, the customer will be responsible for all return shipping costs.
What about your Lifetime Guarantee?
Genuine Innovations stands by our inflation technology. We are proud to offer a Lifetime Guarantee on our inflator heads. If you have an inflator head fail, please call us at 888-457-5463 to get a replacement product. Please be prepared to provide photos of the failed device. The Lifetime Guarantee applies to inflator heads only.
Can I get a refund or exchange my product?
If the item is received back to us in an unused condition and original packaging, we will refund your credit card for the amount purchased. We do not offer product exchanges at this time. Please allow 2-4 weeks for refunds to be processed.
How do I return a product?
Please email firstname.lastname@example.org to begin the returns process. Please include the name and part number of the product you are trying to return, as well as your reason why. A Genuine Innovations representative will be in touch within 48 hours.
Are there any products that I can’t return?
We currently don’t accept returns on Pop-Up Stores, Sales or Clearance items.
What happens if my product arrives damaged?
Please see the section above titled "How do I return a product?"